The blog
Setting AI up properly on a small business. Written from a QA background, so it leads with what to check.
Trust and verificationThree things told me they worked. None of them had.
Three tools once told me a job was finished. None of it was. Here is how to check what your AI actually did instead of trusting the report.
Setting AI up properlyThe four files that make AI actually know your business
Generic AI answers are not the tool failing. They are four missing files. Here is exactly what goes in each so AI actually knows your business.
What the work actually isWhat “set up AI on your business” actually means
Ask three people what it involves and you get three answers. Here are the five things that have to be true at the end, and three questions that tell you if it was done properly.
Setting AI up properlyWhich jobs to hand to AI first, and the ones to keep
The jobs to give AI first are the time-heavy, judgment-light ones. Here is a simple test for sorting your week, and what to keep for yourself.
Setting AI up properlyAn AI receptionist is not an AI that knows your business
Most AI sold to small business does one job. That is not the same as an AI that knows your business. Here is the difference, and how to tell.
The founder's timeAI for cafes: the jobs worth handing over
A practical guide to AI for cafes. Which admin jobs are worth handing over, which to keep, and how to get a monthly dashboard you can trust.
Setting AI up properlyAI for tradies: what to hand over, and what to keep
A practical guide to AI for tradies. The jobs worth handing over, the order to do them in, and the test that stops a quote built on a made up number.
Setting AI up properlyWhy Cowork stops seeing your files when you shut the laptop
A Cowork cloud session can only reach your files while the desktop app is open. Here is why, and how to set up so it stops catching you out.
Trust and verificationMake your AI tell you when it is guessing
You already know AI makes things up. Fewer people know you can make it show you which parts it invented. Here is the ten second habit that catches it.
Why AI fails foundersPrompts versus skills: why you still do the job by hand
A prompt you paste in every time is a job you never finished. Here is the difference between a saved prompt and a skill, and how to tell which you have.
Why AI fails foundersWhy your AI gives you generic answers
If your AI keeps producing advice that could belong to any business, it is not the tool or your prompts. It has nothing of yours to work from.
Setting AI up properlyStop keeping your business in a chat window
Chats disappear. If the useful thinking only lives in a conversation, it is gone. Here is where your business context should sit instead.